PRIVACY POLICY | SMC Plumbing Heating

Effective Date: 12th September 2024

At SMC Plumbing & Heating (“we,” “our,” “us”), we are committed to protecting the privacy and security of our customers and

visitors to our website, www.smcplumbingandheating.uk (the “Website”). This Privacy Policy explains how we collect, use, and protect your personal data when you use our services or interact with our Website. Please read this policy carefully to understand our practices.

1. Information We Collect

We may collect the following types of personal information when you visit our Website, contact us, or use our plumbing and heating services:

Personal Information: Name, email address, phone number, home address, or any other information that you provide to us when contacting us or booking a service.
Technical Data: IP address, browser type, operating system, and browsing behaviour when using our Website. This data is collected through cookies and similar technologies (see our Cookie Policy for more information).

2. How We Use Your Information

We use the personal data collected from you for the following purposes:

Providing Services: To manage and carry out your plumbing and heating requests, respond to your inquiries, and ensure the smooth delivery of our services.
Communication: To send you important updates regarding your appointments, offers, or news about our services.
Improving User Experience: To monitor and improve the functionality of our Website, ensuring it works efficiently and is user-friendly.
Legal Compliance: To comply with legal obligations, including those related to business operations and data protection regulations.

3. Legal Basis for Processing

We collect and use your personal data based on the following legal grounds:

Consent: When you voluntarily provide your information for specific purposes, such as when you fill out an inquiry form or sign up for our newsletter.
Contractual Necessity: When processing your information is necessary for us to provide you with the plumbing and heating services you have requested.
Legitimate Interests: Where we have a legitimate business reason, such as improving our services or protecting the security of our Website.

4. How We Share Your Information

We respect your privacy, and we do not sell or rent your personal information to third parties. However, we may share your personal data with the following:

Service Providers: Trusted third parties who provide services on our behalf, such as web hosting, payment processing, and email marketing. These providers are bound by confidentiality agreements.
Legal Obligations: When required by law or legal processes, we may disclose your personal information to governmental authorities or regulatory bodies.

5. How We Protect Your Data

We are committed to ensuring the security of your personal information. We have implemented appropriate technical and organisational measures to safeguard your data against unauthorised access, disclosure, alteration, or destruction.

While we take all necessary precautions, no method of data transmission or storage can guarantee complete security. However, we continually update our security protocols to mitigate risks.

6. Your Rights

Under data protection laws, you have the following rights regarding your personal information:

Right of Access: You have the right to request a copy of the personal data we hold about you.
Right of Rectification: If the information we have about you is inaccurate or incomplete, you have the right to request corrections.
Right to Erasure: You may request that we delete your personal data in certain circumstances.
Right to Restrict Processing: You can ask us to limit how we use your personal information in specific situations.
Right to Data Portability: You have the right to obtain your personal data in a structured, commonly used format.
Right to Withdraw Consent: If you have provided consent to process your personal data, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

7. Cookies

Our Website uses cookies to collect technical information and improve your experience. For detailed information about how we use cookies and how you can manage your preferences, please refer to our Cookie Policy.

8. Retention of Data

We will retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Once this period has expired, we will securely delete or anonymise your data.

9. Third-Party Links

Our Website may contain links to other websites, including those of third-party service providers. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing them with any personal data.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the new effective date. We encourage you to check this page periodically to stay informed about how we are protecting your data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

SMC Plumbing & Heating
Email: sales@smcplumbingandheating.uk
Phone: 07969016902

By using our Website and services, you acknowledge that you have read and agree to the terms of this Privacy Policy.