TERMS & CONDITIONS | SMC Plumbing Heating

Effective Date: 12th September 2024

Welcome to SMC Plumbing & Heating (“we,” “our,” “us”). These Terms of Use (“Terms”) govern your access to and use of our website, www.smcplumbingandheating.uk (the “Website”), and any services we provide, including plumbing and heating services. By using our Website or services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By accessing or using our Website and services, you agree to comply with and be bound by these Terms and applicable laws. If you do not agree to these Terms, please do not use our Website or services.

2. Services Overview

SMC Plumbing & Heating is an award-winning, Cardiff-based plumbing and heating company, offering a friendly and transparent service. Our services are provided by highly trained professionals and include all aspects of plumbing and heating. We pride ourselves on our excellent customer service, high standards, and 800+ positive reviews.

3. User Responsibilities

When using our Website and services, you agree not to:

Engage in any unlawful, fraudulent, or harmful activities.
Interfere with the operation of our Website, including by attempting to gain unauthorized access to our systems or submitting false information.
Use the Website for any purpose other than for legitimate inquiries or service requests.

4. Booking and Payment

Booking: To book our services, you may contact us through our Website or by phone. You agree to provide accurate and complete information when booking.
Payment: Payment terms will be provided to you at the time of booking. We reserve the right to modify our fees or payment methods at any time. Full payment is required upon completion of services, unless otherwise agreed.

5. Cancellations and Rescheduling

Cancellations or rescheduling requests must be made at least 24 hours before your scheduled appointment. Failure to do so may result in a cancellation fee. Please contact us promptly if you need to change or cancel your booking.

6. Warranties and Disclaimers

We strive to ensure that our services meet the highest quality standards. However, we do not guarantee that the Website will be available at all times or that our services will be free of errors. Any warranties provided in connection with our services are in line with industry standards and applicable laws.

We are not responsible for any damages or losses arising from the use of our Website or services, except as required by law.

7. Limitation of Liability

To the fullest extent permitted by law, SMC Plumbing & Heating shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of our Website or services. Our liability is limited to the amount paid by you for the services provided.

8. Intellectual Property

All content on the Website, including but not limited to text, graphics, images, and logos, is the intellectual property of SMC Plumbing & Heating or its licensors. You are granted a limited, non-exclusive license to access and use the Website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, or create derivative works from any content on the Website without our express written permission.

9. Third-Party Links

Our Website may contain links to third-party websites. These links are provided for your convenience only, and we do not endorse or assume responsibility for the content or practices of any third-party websites.

10. Privacy Policy

Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. Please review our Privacy Policy for more information.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. We encourage you to review these Terms periodically to stay informed of any updates.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our Website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions or concerns regarding these Terms or any aspect of our services, please contact us at:

SMC Plumbing & Heating
Email: sales@smcplumbingandheating.uk
Phone: 07969016902

By using our Website and services, you acknowledge that you have read, understood, and agree to these Terms of Use.